Positively represent Slate to our loyal consumers by responding to customer service inquiries in our brand voice
Accurately track and monitor customer feedback and interactions
Identify and communicate issues & solutions to 3PL and other logistical partners
Multitask and prioritize high urgency customer requests
Coordinate sending samples, collateral, and/or any other sales tools to distribution, retail, and influencer partners
Other projects as they come up!

Primary Qualifications

1-3 years experience in a Customer Experience role using Gorgias, Zendesk, Salesforce, or other CRM is preferred (but not required)
Proven experience in data entry
Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure and independently
Strong problem-solving skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Empathetic and understanding towards our customers, acknowledging their inquiries with a commitment to consistently exceed their expectations.
Thrives in a high paced environment
Willing to get your hands dirty - we’ve spent hours packing boxes and moving stuff around, ourselves!
CPG/Food and beverage industry experience is a plus

Compensation

Company Background

In late 2017, Co-Founders Manny and Josh teamed up to help give chocolate milk a clean slate. After a successful Kickstarter, an appearance on Shark Tank, and two years of R&D, Slate launched in late 2019. What began as an idea to make healthier chocolate milk has quickly evolved into a strength and energy brand that sells high protein drinks and powders in thousands of stores, and nationwide online. As a Plastic Neutral business, we’re on a mission to create all-natural, high protein products that are better for our bodies and our planet.

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