Technical Account Manager
Transmit
IT, Sales & Business Development
United States
Posted on Nov 26, 2025
About Transmit:Weempower some of the most prestigious media partners in the world to deliverinnovative ad experiences to large scale audiences within premium OTT content.Our end-to-end platform delivers dynamic OTT streaming, experience-orientedadvertising powered by cutting-edge creative technology. We have reinvented OTTadvertising and raised the quality standards to drastically improve theexperience for users, publishers and advertisers.Overview:Transmitis seeking a client-obsessed Technical Account Manager (Media & Streaming)to own post-sales success for a portfolio of premium customers. You will act asthe trusted technical advisor for broadcasters, streamers, OEMs, and appdevelopers, guiding complex integrations, resolving advanced SSAI and videoworkflow issues, and driving continuous optimization across HLS, MPEG-DASH, andemerging protocols.Wewelcome applicants with varying depth of experience; during the hiring processwe will align the role scope and growth plan to the capabilities you bring.Key Responsibilities:● Serve as the primary post-sales technical contact for assignedaccounts, owning the full customer lifecycle from onboarding through renewal.● Troubleshoot and resolve issues across adaptive-bitrate streaming,SSAI, ad decisioning, DRM, and CDN delivery; perform log, manifest, and KPIanalysis.● Lead technical implementations, change-management projects, andincident war-rooms involving multiple partners.● Translate customer goals into product feedback, roadmap input, anddata-backed optimization recommendations.● Build strong relationships with engineering, product, and executivestakeholders, internally and at the customer.● Stay current on VAST/VMAP, SCTE-35, HDR/UHD codecs, edge compute, andother media-engineering advances; share knowledge with colleagues andcustomers.Requirements:● Bachelor’s degree in Engineering, Computer Science, or related field orequivalent media-technology experience.● 5+ years of experience in streaming technology, ad tech, or mediatechnology● Hands-on expertise with video workflows from signal acquisition toend-user playback; solid grasp of HLS, MPEG-DASH, adaptive-bitrate packaging,and CDN behavior.● Working knowledge of server-side ad insertion (SSAI), SCTE-35 adsignaling, and programmatic ad ecosystems.● Familiarity with cloud-based streaming infrastructure (e.g., AWS MediaServices, Google Cloud Media CDN).● Proven ability to analyze player logs, manifests, QoE and ad-fillmetrics; SQL or scripting (Python) a plus.● Exceptional written and verbal communication skills; comfortableengaging both engineers and C-suite.● Strong problem-solving, project-leadership, and relationship managementcapabilities in fast-moving environments.We'recommitted to creating a dynamic work environment that values diversity andinclusion and represents employees across a variety of skill sets. We arecommitted to providing equal employment opportunities, based on job relatedqualifications, to all persons regardless of legally protected status,including race, color, religion, sex, sexual orientation, marital status, age,national origin, physical or mental disabilities, political affiliation, orstatus as a disabled veteran, veteran of the Vietnam era, or other coveredveteran. It is our intention that every aspect of employment with us shall befree of discrimination and in full compliance with the requirements issuedunder all applicable federal, state and local fair employment practice laws.