Technical Account Manager
Transmit
IT, Sales & Business Development
Nulltown, IN, USA
Posted on Nov 26, 2025
About Transmit:We empower some of the most prestigious media partners in the world to deliver innovative ad experiences to large scale audiences within premium OTT content. Our end-to-end platform delivers dynamic OTT streaming, experience-oriented advertising powered by cutting-edge creative technology. We have reinvented OTT advertising and raised the quality standards to drastically improve the experience for users, publishers and advertisers.Overview:Transmit is seeking a client-obsessed Technical Account Manager (Media & Streaming) to own post-sales success for a portfolio of premium customers. You will act as the trusted technical advisor for broadcasters, streamers, OEMs, and app developers, guiding complex integrations, resolving advanced SSAI and video workflow issues, and driving continuous optimization across HLS, MPEG-DASH, and emerging protocols.We welcome applicants with varying depth of experience; during the hiring process we will align the role scope and growth plan to the capabilities you bring.Key Responsibilities:- Serve as the primary post-sales technical contact for assigned accounts, owning the full customer lifecycle from onboarding through renewal.- Troubleshoot and resolve issues across adaptive-bitrate streaming, SSAI, ad decisioning, DRM, and CDN delivery; perform log, manifest, and KPI analysis.- Lead technical implementations, change-management projects, and incident war-rooms involving multiple partners.- Translate customer goals into product feedback, roadmap input, and data-backed optimization recommendations.- Build strong relationships with engineering, product, and executive stakeholders, internally and at the customer.- Stay current on VAST/VMAP, SCTE-35, HDR/UHD codecs, edge compute, and other media-engineering advances; share knowledge with colleagues and customers.Requirements:- Bachelor’s degree in Engineering, Computer Science, or related field or equivalent media-technology experience.- 5+ years of experience in streaming technology, ad tech, or media technology- Hands-on expertise with video workflows from signal acquisition to end-user playback; solid grasp of HLS, MPEG-DASH, adaptive-bitrate packaging, and CDN behavior.- Working knowledge of server-side ad insertion (SSAI), SCTE-35 ad signaling, and programmatic ad ecosystems.- Familiarity with cloud-based streaming infrastructure (e.g., AWS Media Services, Google Cloud Media CDN).- Proven ability to analyze player logs, manifests, QoE and ad-fill metrics; SQL or scripting (Python) a plus.- Exceptional written and verbal communication skills; comfortable engaging both engineers and C-suite.- Strong problem-solving, project-leadership, and relationship management capabilities in fast-moving environments.We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.